The Power of Now: Why Presence is Your Greatest Customer Service Tool
We often think of great customer service as a script to follow, a problem to solve, or a complaint to…
The Case for Keeping: Why Your Clothes Can Last a Lifetime
There’s a quiet magic in pulling on a favorite sweater, years after you first bought it, and finding it still…
In Love, Protect Your Finances
We often hear that love is the great intangible, a force so powerful it can make us throw caution to…
The 1% Illusion: Why You’re Probably Not as Great as You Think
For as long as I can remember, I have privately nurtured a secret belief about my parallel parking abilities. While…
Your Greatest Strength is Looking Defeated
Of all the strategies devised for dealing with adversaries, the most effective are often the most counterintuitive. We are raised…
Conversation Tip: Don’t Interrupt
Of all the subtle dynamics that shape a conversation, one of the most fundamental and most frequently violated is the…
You Get the Audience You Deserve
Standing in front of a crowd and realizing you do not like the people looking back at you is a…
Trust is the Heart of Every Relationship
We speak of relationships in terms of connection and love. We covet the laughter and the adventures. Yet, beneath every…
The Illusion of Impossibility
There is a habit that afflicts many of us. We encounter a challenge, and immediately declare it impossible. Not difficult,…
Your Network Outlives Your Notebook
Most of us show up to university with a head full of dreams. We’re told we’re there for the lectures.…